The following warranty terms apply to goods & services supplied by PCB Technologies (Pty) Ltd., hereafter referred to as PCB.


1) Computer Hardware

1.1) PCB warrants all non-software products to be free from defects in materials or workmanship under normal use for a period of 1 year from date of invoice from PCB. During the warranty period, PCB will repair or replace defective parts that are returned to PCB. Replacement parts may be new or refurbished. Replacement parts are warranted for the remainder of the warranty period. All parts that are exchanged under this warranty become the property of PCB.

1.2) The warranty is carry-in only, and does not include on-site repair charges such as labour, travel, shipping or other expenses associated with the repair or installation of replacement parts. The warranty does, however, include the collection of faulty goods for repair in Gauteng within 40km of PCB's offices in Rosebank, Johannesburg.

1.3) PCB is not responsible for damage to or loss of any programs, data, or removable storage media during the repair.

1.4) This warranty excludes products which have been damaged or rendered defective due to external causes including, but not limited to:

• Accident, misuse, or abuse.
• The result of natural occurrences, such as lightning strikes, earthquakes, flood, and other force majeure circumstances.
• Installation of products not certified safe by PCB.
• Unauthorised modifications of the PCB equipment.
• Damage resulting from a hostile environment.

1.5) With regards to the components of a computer system, the following exceptions applies:

• Video Display Units - 2 year warranty period.


1.6) The warranty shall be null & void if the seal attached by PCB has been tampered with, or in any way is broken.

2) Generic Software

PCB provides no warranty in terms of the performance or reliability of software or software-related problems. However, we will assist with the set up of software in order to meet your requirements but this will be charged at the going hourly rates. However we are unable to make any kind of representation on behalf of the relevant software houses in order to ensure that this software is suitable and fully functional. We can only guarantee to supply the software you order.

Please note that due to complexity, most software is problematic and prone to bugs. These may lead to a variety of problems, including issues such as "hanging" your computer and so forth. We do strive towards ensuring that we are aware of the problems with the latest software, as well as the availability of the latest fixes or patches for these problems, and any compatibility problems that may exist. Although every effort is made to ensure reliability, there is undoubtedly bound to be some inconsistencies or problems problems that have not been encountered before. While we will do our utmost to resolve such a problem as quickly and effectively as possible, we can not guarantee a 100% fix. This process is not covered by any warranty.

PCB strongly recommends that the End User register the software with the manufacturer. Registration will expedite subsequent service and permit PCB to advise the user of future updates and service bulletins.

3) Custom Developed Software

This refers to software that has been specifically designed for an organisation, and is based on the guidelines and requirements specified. PCB makes no representation about the suitability or accuracy of any custom developed software or data for any purpose and makes no warranties, either express or implied, including merchantability and fitness for a particular purpose or that the use of this software or data will not infringe any third party patents, copyrights, trademarks or other rights. The software and data are provided "as is". Copyright of this software remains with PCB Technologies (Pty) Ltd.

4) Network Cabling

All network cabling has a warranty extending to one call-out subsequent to the installation of the network cabling. Additional call-out time will be evaluated at the discretion of our cabling team and charged for accordingly, unless deemed to be part of the warranty call-out by our cabling team. All network-related hardware involved in cabling has a one year warranty unless otherwise stated.

5) Workshop Support

All goods repaired by the workshop have a three month warranty from date of completion of the repair, unless otherwise stated. This warranty only applies to the functionality or components repaired.

6) On-Site Support

We do not place any warranty on any on-site support provided. Resolving a problem on-site is generally a process of elimination, whereby the obvious solutions are tried first, and gradually a solution is obtained. In some cases this may require bringing in a more senior technician to try to resolve the problem. In addition, testing periods are required between visits, in order to confirm whether or not a certain solution was successful. As a result, such service can be a delayed process whilst we are awaiting feedback, and searching for alternative solutions from our pool of resources. For this reason we cannot guarantee the time it will take to fix a problem, nor can we guarantee the success of any fix we implement. We can guarantee that we will do our utmost to resolve whatever problem you may have as quickly as we can.

EXCEPT AS EXPRESSLY STATED IN THIS WARRANTY, PCB MAKES NO OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PCB EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS LIMITED WARRANTY.

PCB TECHNOLOGIES (PTY) LTD RESPONSIBILITY FOR DEFECTS AND MALFUNCTIONS OF THE COMPUTER HARDWARE IS LIMITED TO THE REPAIR AND/OR REPLACEMENT OF THE FAULTY COMPONENTS, AS SET FORTH IN THIS WARRANTY STATEMENT. PCB IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE COMPUTER SYSTEM OR THE FAILURE OF THE COMPUTER TO PERFORM, INCLUDING ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES .

Warranty Part Repair Service

To request warranty service, contact PCB Customer Service. PCB Customer Service will assist the customer in determining if a part needs to be replaced. If warranty service is required, Customer Service will issue a Return Authorisation Number. PCB cannot guarantee next business day delivery of repairs or replacement parts.

Outside of Gauteng, PCB will ship parts freight collect. All duties and customs charges are the responsibility of the customer.

The customer agrees to return the defective part to PCB within 15 days from receipt of the replacement part. If the defective product is not returned to PCB within the 15 day period, the customer will be invoiced for the replacement product and all associated transit charges. The product will be invoiced at the then current PCB Retail List Price.

When returning the defective part, the customer is responsible for using adequate packaging, either the packaging included with the replacement part, or equivalent. The customer must prepay all shipping charges and insure the shipment, or accept the risk of loss or damage during transit. PCB will not accept any freight collect or COD shipments. The customer must pay any duties, customs fees, taxes, or related costs.

This service is limited to defective parts only. This service does not cover exchanging entire systems. If the user with the assistance of Customer Service cannot ascertain the defective parts, the user should either obtain qualified on-site service from PCB or return the system to PCB for repair.