The following warranty terms apply to goods & services supplied by PCB
Technologies (Pty) Ltd., hereafter referred to as PCB.
2) Generic Software
PCB provides no warranty in terms of the performance or reliability of software or software-related problems. However, we will assist with the set up of software in order to meet your requirements but this will be charged at the going hourly rates. However we are unable to make any kind of representation on behalf of the relevant software houses in order to ensure that this software is suitable and fully functional. We can only guarantee to supply the software you order.
Please note that due to complexity, most software is problematic and prone to bugs. These may lead to a variety of problems, including issues such as "hanging" your computer and so forth. We do strive towards ensuring that we are aware of the problems with the latest software, as well as the availability of the latest fixes or patches for these problems, and any compatibility problems that may exist. Although every effort is made to ensure reliability, there is undoubtedly bound to be some inconsistencies or problems problems that have not been encountered before. While we will do our utmost to resolve such a problem as quickly and effectively as possible, we can not guarantee a 100% fix. This process is not covered by any warranty.
PCB strongly recommends that
the End User register the software with the manufacturer. Registration
will expedite subsequent service and permit PCB to advise the
user of future updates and service bulletins.
3) Custom Developed Software
This refers to software that
has been specifically designed for an organisation, and is based
on the guidelines and requirements specified. PCB makes no representation
about the suitability or accuracy of any custom developed software
or data for any purpose and makes no warranties, either express
or implied, including merchantability and fitness for a particular
purpose or that the use of this software or data will not infringe
any third party patents, copyrights, trademarks or other rights.
The software and data are provided "as is". Copyright
of this software remains with PCB Technologies (Pty) Ltd.
4) Network Cabling
All network cabling has a warranty
extending to one call-out subsequent to the installation of the
network cabling. Additional call-out time will be evaluated at
the discretion of our cabling team and charged for accordingly,
unless deemed to be part of the warranty call-out by our cabling
team. All network-related hardware involved in cabling has a
one year warranty unless otherwise stated.
5) Workshop Support
All goods repaired by the workshop
have a three month warranty from date of completion of the repair,
unless otherwise stated. This warranty only applies to the functionality
or components repaired.
6) On-Site Support
We do not place any warranty on any on-site support provided. Resolving a problem on-site is generally a process of elimination, whereby the obvious solutions are tried first, and gradually a solution is obtained. In some cases this may require bringing in a more senior technician to try to resolve the problem. In addition, testing periods are required between visits, in order to confirm whether or not a certain solution was successful. As a result, such service can be a delayed process whilst we are awaiting feedback, and searching for alternative solutions from our pool of resources. For this reason we cannot guarantee the time it will take to fix a problem, nor can we guarantee the success of any fix we implement. We can guarantee that we will do our utmost to resolve whatever problem you may have as quickly as we can.
PCB TECHNOLOGIES (PTY) LTD RESPONSIBILITY FOR DEFECTS AND MALFUNCTIONS OF THE COMPUTER HARDWARE IS LIMITED TO THE REPAIR AND/OR REPLACEMENT OF THE FAULTY COMPONENTS, AS SET FORTH IN THIS WARRANTY STATEMENT. PCB IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE COMPUTER SYSTEM OR THE FAILURE OF THE COMPUTER TO PERFORM, INCLUDING ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES .
To request warranty service, contact PCB Customer Service. PCB Customer Service will assist the customer in determining if a part needs to be replaced. If warranty service is required, Customer Service will issue a Return Authorisation Number. PCB cannot guarantee next business day delivery of repairs or replacement parts.
Outside of Gauteng, PCB will ship parts freight collect. All duties and customs charges are the responsibility of the customer.
The customer agrees to return the defective part to PCB within 15 days from receipt of the replacement part. If the defective product is not returned to PCB within the 15 day period, the customer will be invoiced for the replacement product and all associated transit charges. The product will be invoiced at the then current PCB Retail List Price.
When returning the defective part, the customer is responsible for using adequate packaging, either the packaging included with the replacement part, or equivalent. The customer must prepay all shipping charges and insure the shipment, or accept the risk of loss or damage during transit. PCB will not accept any freight collect or COD shipments. The customer must pay any duties, customs fees, taxes, or related costs.
This service is limited to defective
parts only. This service does not cover exchanging entire systems.
If the user with the assistance of Customer Service cannot ascertain
the defective parts, the user should either obtain qualified
on-site service from PCB or return the system to PCB for repair.
© PCB Technologies est. 1985